Deanhead Steading Self-Catering Cottage

 

Terms and Conditions

 

All bookings made through our online booking system are provisional until confirmed by us; once a booking has been confirmed, a Contract has been entered into.    

Bookings are subject to the following terms and conditions as agreed to at the time of booking. Guests agree:

• The person whose name appears on the Booking Form agrees to take full responsibility for ensuring that the following Conditions of Let are adhered to by all members of the party.

• To pay a non-refundable deposit of 25% of the holiday price at the time of booking, the balance must be paid so as to arrive no later than six weeks before the commencement of your holiday

• Bookings made less than six weeks before your arrival date must be accompanied by the full amount of the holiday charge. Failure to pay the balance of rental charges by the due date may result in us treating the property as available for re-booking and the client will remain liable to pay the balance of the rent.

• A contract between the name that appears on the booking form and the owners will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking. 

• To accept that a completed booking form agreed by both parties is a binding contract; any subsequent amendments must be agreed by both parties in writing and may be subject to an administration fee of £25

• All cancellations must be immediately notified by telephone on 07786 247343 and then in writing. If cancelled within 4 weeks of arrival then no refund will be made, however, bookings may be transferred to another party or monies paid can be credited to alternative dates subject to availability up to 12 months ahead. If cancelled within 48 hrs of arrival, no refund will be made, and dates are non-transferable. An administration fee of £25 may be charged.

• We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

• Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control eg severe damage to property, periods of extremely cold weather and it becomes unsustainable to operate. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday or you can arrange alternative dates subject to availability up to 12 months ahead. Our liability for cancellation will be limited to payments made to us.

• To be responsible for shutting all exterior doors and windows and securing the property when absent or sleeping.

• To take responsibility for minimising the fire risk; strictly no smoking in the property.Appropriate holders are to be used when burning candles / tea lights.

• The number of persons using the accommodation at any time must not exceed 6 and only those people listed on the booking form can occupy the apartment. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

• Bookings cannot be accepted from persons under eighteen years of age.

• We (the owner) reserve the right to refuse a booking without giving any reason.

• We or our representative reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.

• To accept that the responsibility for guests personal property is solely theirs. All vehicles are left at your own risk.

• Guests agree to absolve the Company of any responsibility for any accident or mishap to persons or property whilst on the premises or from any illness or injury arising from any cause whatsoever. This clause does not attempt to exclude negligence or breach of statutory duty.

• To agree not to sub-let or re-assign the property to another person without our permission even if free of charge.

• To use the property solely for its purpose as self-catering accommodation and to accept the owners right to refuse to hand over the property to any person deemed unsuitable to take charge.

• We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.

• In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.

• This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house. Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found other than those due to fair wear and tear.

• To keep dogs under strict control at all times and accept liability for any damage caused. Dogs must be house-trained, are not to be left alone at any time in the property, and are not allowed onto the furniture or in the bedrooms. They must be kept on a leash while in the grounds and any fouling must be cleared and disposed of immediately. In the event of nuisance we reserve the right to request that the dog is removed from site.

• To vacate the property by 10.00hrs on the final day of let, unless late departure has been otherwise agreed. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. Please leave the property in the condition you found it ie ensure all furniture eg chairs are returned to original place, all dishes, crockery, pots etc are washed and retuned, please empty all bins into the outside bin provided (please use bin bags and not loose rubbish for hygenic purposes) and if you have time stripped beds would be appreciated. and to accept the owner’s discretionary £30 charge for extra cleaning if the property has been left in an unacceptable condition.  Failure to vacate promptly may incur a minimum penalty charge of £10, or more, depending on the degree of inconvenience to management/incoming guests. Guest arrival time is from 16.00hrs onwards unless early arrival has been agreed.

• Please note that a £50 deposit is required for keys / Personal Hotspot device. 

• The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building.

• Smoking anywhere in the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at the expense of you.

• Limited internet is provided free of charge for our guest's convenience via ”personal hotspot” device (unfortunately we are outwith Broadband services), however we are unable to guarantee its availability or reliability!

• Children under 18 must be supervised by their parents/guardians at all times.

• We reserve the right to correct errors in advertised prices. We will advise you of any error at the time of booking. We also reserve the right to correct errors in confirmed prices. In this case, we will contact you as soon as we become aware of the error. If the correct price is higher and you do not wish to pay this, you will be entitled to cancel and receive a full refund of all monies you have paid to us providing you notify us within 14 days of our advising you of the error.

• The property let is to be used for the purposes of a holiday let to which Section 12 (2) and paragraph 8 of Schedule 4 of the Housing Act 1988 apply. The booking agreement confers a right to occupy the accommodation for the agreed period only.

• Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. It is a legal requirement that we are given the opportunity to resolve a problem on the spot.  A maximum of a 20% can be refunded if the customer stays the full length or their booked stay.Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.

• Non-Disparagement. Guests agree to take no action which is intended, or would reasonably be expected, to harm the Company or its reputation or which would reasonably be expected to lead to unwanted or unfavorable publicity to the Company

• We reserve the right to make reasonable amendments or additions to these Terms and Conditions without notice.